Refunds & Processing Time
We will notify you by email upon approval of your request for the return of the item(s), which is conditional upon our receipt of the returned item(s) in accordance with the Return Policy.
Your Refund (i.e. being the purchase price of the item(s) less the Return Fee and applicable taxes, custom duties and fees, if any) will be processed within seven (7) working days from the date of our approval of your return request. We understand that the refund can take up to twenty (20) working days to be reflected in your credit card statement depending on the payment providers / issuing banks. You will be notified via email when your refund transaction has been completed.
Your Refund will be credited to your credit card. We reserve the right to waive the Return Fee if we agree that the item(s) sent to you was faulty and/or defective.
You cannot refuse deliveries of any item(s) which you have Ordered. You shall also be wholly responsible for the costs of shipping of the item(s), taxes, custom duties and fees incurred in respect of shipping the item(s) to you, and where the item(s) are returned to us, the Return Fee and the applicable taxes, custom duties and fees. It is deemed that you consent to us charging such costs to your credit card. Notwithstanding the foregoing, if the item(s) are sent back to us due to your refusal to accept the delivery, we shall have the sole and absolute discretion whether to grant you a Refund.