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Order Policy

Items in your shopping basket and/or wish list are not reserved and may be purchased by other customers.

Once your Order has been placed, we will send to you an email acknowledgement setting out your Order Number and the details of item(s) which you have ordered. Please note that this email acknowledgment serves as a confirmation that we have received your Order; it is not an acceptance of your order.

Orders placed on Friday after 2pm or on weekends (SG local time) will be processed on the following monday. Please allow for between 24 – 48 hours for order processing and dispatch by our preferred logistics partners.

Our acceptance of your Order is subject to availability of the items ordered, internal quality control standards, payment of the purchase price, and your compliance with the Terms of Service. In such cases, we will notify you of the cancellation by e-mail and, if payment has been received by us, a full refund will be made to your credit card within seven (7) working days, that is, Mondays to Fridays excluding public holidays in Singapore.

An order is deemed accepted and completed when an email is sent to you confirming that the item(s) ordered have been dispatched to our logistics service provider(s)

Additionally, we reserve the right to refuse any Order placed with us. We may, at our sole and absolute discretion, limit or cancel quantities purchased by each account, person, household or per Order. These restrictions may include but is not limited to orders placed by or under the customer account, the same credit card and/or orders that use the same billing and/or shipping address. We also reserve the right to limit or prohibit orders that, in our sole and absolute judgment, appear to have been placed by dealers