Customer Care

CONTACT US

We are on hand to assist with any questions you may have, and will reply within 24 hours.

Email: customercare@lyttlabs.com

SHOPPING AT LYTT LABS

LYTTLABS.COM is operated by PHAT BROTHERS Pte Ltd, a company registered in Singapore under registration number 201423346D. Our registered address is 1090 LOWER DELTA ROAD, #04-07, Singapore 169201. If you have any comments about LYTT LABS, please drop us an email at: info@lyttlabs.com.

 

By accessing and using this site, including all information, tools and services available to you on the website, you unconditionally accept and agree to be bound by all terms, conditions, policies and notices contained herein, i.e. the “Terms of Service”. We reserve the right, in our sole and absolute discretion, to update or revise the Terms of Service including our Privacy Policy set out herein. It is your responsibility to check this page periodically for changes. Your continued use of the site following any amendments or revision to the Terms of Service shall constitute acceptance of those changes.

 

You shall use this site only in accordance with our Terms of Service including our Privacy Policy as set out in herein.

 

We may, in the future, offer new features and/or services through the site (including the release of new tools and resources). Your use of these new features and/or services shall also be subject to these Terms of Service.

 

Throughout the site and in the Terms of Service, the terms “we”, “us” and “our” refer to LYTT LABS and Phat Brothers Pte Ltd.

PAYMENT & SECURITY

LYTT LABS accepts Amex, Visa and Mastercard.

 

LYTTLABS.COM uses Secure Socket Layer (SSL) technology. This encrypts and protects sensitive information such as credit card numbers and log-in data a customer sends to us, and allows for secure transmission.

 

When SSL is deployed, the (URL) field at the top left of the browser begins with ‘https:’ instead of the usual ‘http:’. You can also verify and find out more about the website’s digital certificate by clicking on the padlock at the top of your browser.

ORDER POLICY

Items in your shopping basket and/or wish list are not reserved and may be purchased by other customers.

 

Once your Order has been placed, we will send to you an email acknowledgement setting out your Order Number and the details of item(s) which you have ordered. Please note that this email acknowledgment serves as a confirmation that we have received your Order; it is not an acceptance of your order.

 

Orders placed on Friday after 2pm or on weekends (SG local time) will be processed on the following monday. Please allow for between 24 – 48 hours for order processing and dispatch by our preferred logistics partners.

 

Our acceptance of your Order is subject to availability of the items ordered, internal quality control standards, payment of the purchase price, and your compliance with the Terms of Service. In such cases, we will notify you of the cancellation by e-mail and, if payment has been received by us, a full refund will be made to your credit card within seven (7) working days, that is, Mondays to Fridays excluding public holidays in Singapore.

 

An order is deemed accepted and completed when an email is sent to you confirming that the item(s) ordered have been dispatched to our logistics service provider(s)

 

Additionally, we reserve the right to refuse any Order placed with us. We may, at our sole and absolute discretion, limit or cancel quantities purchased by each account, person, household or per Order. These restrictions may include but is not limited to orders placed by or under the customer account, the same credit card and/or orders that use the same billing and/or shipping address. We also reserve the right to limit or prohibit orders that, in our sole and absolute judgment, appear to have been placed by dealers, resellers or distributors. We will notify you of any changes or cancellations to an Order by e-mail.

ORDER CANCELLATION

We aim to ensure that our customers receive their orders as quickly as possible and with minimal disruptions. There is a 30 minute window for you to cancel an Order right after it is placed. . You may cancel your order by dropping us a line at customercare@lyttlabs.com.

 

If your cancellation request is successful, an email will be sent confirming that your Order has been cancelled. Your Refund (i.e. being the purchase price of the item(s) less the Return Fee and applicable taxes, custom duties and fees, if any) will be processed within five (5) working days from the date of our approval of your return request. We understand that the refund can take up to ten (10) working days to be reflected in your credit card statement depending on the payment providers / issuing banks. You will be notified via email when your refund transaction has been completed.

RETURN POLICY

You may request for a Returns Merchandise Authorization (“RMA”) and send your item(s) back to us within seven (7) calendar days of receiving your Order. Please go to https://staging4.lyttlabs.com/return

 

Item(s) must be returned to us in its original packaging and must be accompanied with the original tags, plastic covers, must not be worn, altered or scratched.

 

We do not accept returns for item(s) marked final sale.

 

If there is non-compliance of the above Return Policy, we will not accept the return of the item(s) to us. We may, at our sole and absolute discretion, reject the return of any item(s) which have been sent back to us. In the event of our non-acceptance and/or rejection, we shall arrange for the return of the item(s) to you at the delivery address submitted at the time your Order was placed. You hereby agree to pay, and further agree that we shall charge your credit card, the Return Fee and the reasonable costs of sending the item(s) back to you including all applicable taxes, custom duties and fees.

 

Shipping and handling charges are non-refundable. Packages that arrive to us on Cash-on-Delivery (COD) basis may be rejected.

RETURN FEE

LYTT LABS charges customers a small fee for each order that is returned to us which will be deducted from your refund.

 

Fixed rate pricing by country.

Singapore: SGD 10
Asia: USD 18
Australia/New Zealand: USD 22
USA: USD 35
Mainland Europe: USD 30
Rest of the world: USD 40

 

Please note that in addition to the Return Fee, you will be responsible for all applicable taxes, custom duties and fees which may be charged for the re-import of the item(s) to Singapore. You are hereby deemed to have consented to the automatic deduction of the applicable taxes, custom duties and fees from your refund and/or for such taxes, custom dues and fees to be charged to your credit card.

DELIVERY

Free International shipping on all orders.

TAXES & DUTIES

All shipments are subject to the relevant customs and duties based on the retail value of the items shipped to the destination country. Customers may select either DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid) at check out.

 

A DDP (Delivery Duty Paid) shipment option means that all relevant import taxes and duties will be included in the final purchase price.

 

If a DDU (Delivery Duty Unpaid) shipment option is selected, the recipient is liable for all import duties, customs and local sales taxes levied by the destination country shipped to; payment of these is necessary to release your order from customs on arrival.

REFUNDS AND PROCESSING TIME

We will notify you by email upon approval of your request for the return of the item(s), which is conditional upon our receipt of the returned item(s) in accordance with the Return Policy.

 

Your Refund (i.e. being the purchase price of the item(s) less the Return Fee and applicable taxes, custom duties and fees, if any) will be processed within seven (7) working days from the date of our approval of your return request. We understand that the refund can take up to twenty (20) working days to be reflected in your credit card statement depending on the payment providers / issuing banks. You will be notified via email when your refund transaction has been completed.

 

Your Refund will be credited to your credit card. We reserve the right to waive the Return Fee if we agree that the item(s) sent to you was faulty and/or defective.

 

You cannot refuse deliveries of any item(s) which you have Ordered. You shall also be wholly responsible for the costs of shipping of the item(s), taxes, custom duties and fees incurred in respect of shipping the item(s) to you, and where the item(s) are returned to us, the Return Fee and the applicable taxes, custom duties and fees. It is deemed that you consent to us charging such costs to your credit card. Notwithstanding the foregoing, if the item(s) are sent back to us due to your refusal to accept the delivery, we shall have the sole and absolute discretion whether to grant you a Refund.